Booking & Cancellation Policy


Welcome to Your Wellness Journey

Understanding our booking and cancellation policies is key to a smooth experience. Here, you’ll find essential information to help you make the most of your time with us.

Understanding Our Booking and Cancellation Policy

We want you to feel confident about your bookings. Our policy is designed to provide clarity and set expectations. When you book a lesson or experience with us, you can easily check availability, and if your plans change, our cancellation guidelines are straightforward. We’re here to support you every step of the way, ensuring your wellness journey is smooth and enjoyable.

Step 1

Visit our website and explore the available classes. Make a selection based on your interests and schedule.

Step 2

Fill out the registration form and choose your preferred payment method. We offer various options for your convenience.

Step 3

Confirm your booking and save the date. You'll receive a confirmation email with all the details to prepare for your session.

Questions?

Cancellation and Refund Policy

You can cancel your lesson up to 24 hours before it starts for a full refund. Cancellations made within 24 hours will incur a fee of 50% of the session cost. This helps us manage our schedule effectively.

If you need to reschedule your lesson, please do so at least 12 hours in advance at no charge. Late reschedules may incur a fee.

Refunds are processed within 5-7 business days. You’ll receive an email confirmation once your refund is issued. Be sure to check your junk folder.

If you miss your lesson without prior notice, unfortunately, it cannot be rescheduled or refunded. We recommend setting reminders to avoid this.

Yes, you can transfer your booking to another person, just let us know in advance to update the records.

Need more information?

If you have more questions, feel free to reach out. We’re here to help make your experience as smooth as possible. Your understanding is important to us!

How to Easily Reschedule Your Booking

If you need to change your booking, we’re here to help. Our flexible rescheduling process makes it easy to adjust your plans without hassle. Simply reach out to us, and we’ll find a new time that works for you. No more stress from cancellations—just smoother transitions to fit your schedule.

Your wellness journey is our priority, and we aim to accommodate your needs. Check your options online or contact us directly for assistance.

We’re here to help you!

If you have questions or need assistance, please reach out. Our team is ready to help clarify any of our policies and guide you.

By clicking Get in Touch, you confirm your agreement to our Terms and Conditions.

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Call, WhatsApp or drop in at 10 Dorset Road. Beginners are always welcome.

10 Dorset Road, Mount Pleasant, Harare

Mon – FriToday 5AM – 7PM
Saturday 5AM – 5PM
Sunday 12PM – 5PM